Bangunindo Becomes Zabbix SIA Certified Partner in Indonesia


Zabbix is an enterprise-class open source distributed monitoring solution designed to monitor and track performance and availability of network servers, devices, services and other IT resources.

Zabbix is an all-in-one monitoring solution that allows users to collect, store, manage and analyze information received from IT infrastructure, as well as display on-screen, and alert by e-mail, SMS or Jabber when thresholds are reached.

Technical Support by ZABBIX

Support according to customer needs

From simple, per-incident based support plans up to complex support

Technical Support Service

Provide responseive, dependable, quality support to resolve any issues regarding installation, operation and use of Zabbix.

Benefits You'll Get

Gets access to the team of Zabbix experts and receive assurance that no matter how complex the issue is, Zabbix support engineers will find a solution.

Monitored devices and metrics

• Unlimited Capacity

Number of incidents

• Unlimited number

Support and Availability

• 8 x 5

Initial response time

• 4 hours (every effort will be made to respond more quickly when resources are available)

Support Contact

• 2 contacts (a maximum number of unique persons assigned to use this support tier on behalf of a customer)

Supported Zabbix Servers

• Priced per server. (Zabbix servers in Active-Passive setup are considered to be 1 Zabbix server in terms of Technical Support)

Supported for Zabbix Proxy

• Priced per proxy. (Zabbix proxies collect data and forward to Zabbix server for further processing)

Email Ticketing

• Unlimited Email Capacity

Remote Troubleshooting

• To fix customer's problems related to operation of Zabbix server or Zabbix proXy.

Performance Tuning

• Includes audit of customer's Zabbix installation followed by actual steps taken to improve performance.

Pre-compiled Zabbix agents for specific platforms

• Unlimited capacity.

Environment Review

• Includes audit of customer's Zabbix installation followed by written practical recommendation on improving installation performance.

Assigned primary account manager

• Unlimited capacity.

Upgrade to the latest version performed by Zabbix Team

• Unlimited capacity.

We offer a variety of planning and technical support that can be tailored to your company's needs.

Find out how to get partnered and start create magic