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Managed Service
Solution
Managed Service
Reliable and proactive IT operations management.
Infrastructure Monitoring
Technical Support & ATS
Contract Based MSP
Explore ScopeTalk to Our TeamDEFINITION & SCOPE
Clear scope before the work begins.
What the service includes and what it deliberately does not so technical and procurement teams can evaluate the boundary clearly.
Managed Service
Bangunindo’s IT Managed Service combines continuous monitoring, technical support, and contract based managed operations for critical IT environments. The service is designed to improve visibility, accelerate issue handling, and support ongoing operational optimization without forcing every engagement into the same service model.
Infrastructure Monitoring
Monitor network, server, cloud, website/API, application/service, and IoT environments with centralized operational visibility.
Technical Support & ATS
Provide troubleshooting, maintenance support, and Annual Technical Support for agreed products and platforms.
Contract Based MSP
Run day to day managed operations for agreed systems and infrastructure under a defined contract and governance model.
Alerting & Incident Support
Configure operational alerting, support triage, and coordinate escalation to reduce service disruption.
Service Performance & Dashboarding
Provide dashboards and service performance visibility to support periodic operational review and decision making.
Operational Optimization
Review recurring issues, performance trends, and improvement opportunities to strengthen reliability and efficiency.
How the service is delivered.
The operating model changes by pillar—from SLA and escalation for Managed Service to team rhythm, handover, integration patterns, and governance.
Technology the team genuinely works with.
A practical technology stack for technical evaluators not a logo wall of tools the team cannot substantiate.
- Zabbix: infrastructure and service monitoring across networks, servers, cloud, APIs/websites, services/applications, and IoT.
- Semeru NET: network monitoring and management for modern infrastructure.
- BLIV: data integration, analytics, and operational intelligence where telemetry or operational data consolidation is required.
Make the service tangible.
Show the artefacts clients actually receive: reports, reviews, dashboards, recommendations, and other operational outputs.
- Centralized operational dashboard with real time visibility into performance, service status, quality, and user experience.
- Periodic service report and review, with monthly cadence where defined in the service contract.
- Incident, alert, and service availability summary to support operational follow-up.
- Performance trends and recurring issue insights for deeper service analysis.
- Improvement recommendations and agreed follow up actions to strengthen reliability and operational efficiency.
See the service in a real context.
Related anonymised use cases connect the service line to outcomes without exposing project names or contract values.