A unified data framework that cut problem ticketing by 50%.
Operational tools and data unification across the Asianet ecosystem.
The operating context.
Operational tools and data unification across the Asianet ecosystem.
What needed to change.
Re-engineering Asianet’s core operating system demands absolute precision. Critical roadblocks include eliminating siloed workflows to build an integrated architecture, safeguarding sensitive corporate data against emerging vulnerabilities, and overcoming cultural resistance through comprehensive user enablement. Success relies entirely on aligning next-gen operational tools with the company's long-term business trajectory.
A focused delivery approach.
Engineered a robust, bespoke data unification framework designed to bridge fragmented legacy repositories and disparate operational modules across the entire Asianet ecosystem. This custom-built architecture streamlined backend data flows, automated cross-system synchronization, and established a unified single source of truth for all operational telemetry. Successfully eradicated redundant data entry points and systemic bottlenecks, directly resulting in a 50% reduction in client ticketing volume. This dramatic decrease accelerated incident resolution timelines, elevated overall service-level agreement (SLA) compliance, and drastically improved service stability and reliability for all end-users.
What changed after delivery.
- Improved Operational Efficiency
- Enhanced Data Accuracy and Consistency
- Effective Change Management
- 50% Decrease on Problem Ticketing
- Scalability for Future Growth
Continue from comparable work.
Improved visibility into device performance and status, reduced network downtime and service disruptions, enhanced network security and reliability, and improved operational efficiency and cost savings.
BAKTI KOMDIGI programs run across a large, geographically dispersed network of installations with diverse hardware, protocols, and IoT devices, which made consistent monitoring difficult.
The project addresses the challenges of monitoring and managing a large and geographically dispersed network of BAKTI KOMDIGI programs installations by offering a comprehensive solution with the following capabilities:
- Real-time monitoring performance and status
- Integration with diverse hardware and protocols
- Robust data processing and analysis
- Timely alerts and notifications
- Customizable dashboards and insights
Improved visibility into device performance and status, reduced network downtime and service disruptions, enhanced network security and reliability, and improved operational efficiency and cost savings.
Improved visibility, increased efficiency, enhanced customer satisfaction, data-driven decisions for better service quality, and reduced downtime and revenue losses.
Managing services for both B2B and B2C users required real-time insight into network performance, service quality, and user experience, plus early warning of potential disruptions.
The platform addresses the challenges of monitoring and managing services by providing a centralized dashboard with customizable views, advanced analytics tools, and proactive alert to help mitigation process of potential service disruptions.
Improved visibility, increased efficiency, enhanced customer satisfaction, data-driven decisions for better service quality, and reduced downtime and revenue losses.
End-to-end visibility across the national supply chain, earlier detection of shortages and distribution delays, coordinated decision support for management, and a foundation for autonomous operations.
BULOG needed one real-time view of inventory, warehouse capacity, distribution, demand, and supply risks across the country, drawing on internal and external data, so shortages and delays could be addressed before they escalate.
Built an integrated control-tower platform combining data, analytics, operational monitoring, role-based executive and operational dashboards, early-warning and shortage-event management, and automated daily reporting and critical alerts.
End-to-end visibility across the national supply chain, earlier detection of shortages and distribution delays, coordinated decision support for management, and a foundation for autonomous operations.
Real-time visibility into regional performance, evidence-based decisions supported by conversational AI and explainable analytics, and standardized, validated data for policy monitoring, supervision, and evaluation.
Monitoring Presidential Priority Programs required one trusted view across planning, budgeting, and realization data from SIPD and other ministries, with data standardized to Satu Data Indonesia.
- AI-powered monitoring for Presidential Priority Programs with real-time regional performance visibility.
- Unified insights across planning, budgeting, and realization data from SIPD and cross-ministry sources.
- Conversational AI & explainable analytics to support evidence-based decisions.
- Standardized, validated data aligned with Satu Data Indonesia.
- Interactive dashboards for policy monitoring, supervision, and evaluation.
Real-time visibility into regional performance, evidence-based decisions supported by conversational AI and explainable analytics, and standardized, validated data for policy monitoring, supervision, and evaluation.
Improved data quality and accuracy, stronger data security and compliance, better decisions through data insights, and greater data accessibility and visibility.
Data arrived from many sources in different formats, which made accuracy, relevance, and access hard to guarantee for decision-making.
Our comprehensive solution addresses the challenges of this project by:
- Standardizing and transforming disparate data sources into a unified format
- Cleansing, validating, and enriching data to ensure accuracy and reliability
- Extracting valuable insights from the dataset
- Providing clear and intuitive access to insights through visualization tools
Improved data quality and accuracy, stronger data security and compliance, better decisions through data insights, and greater data accessibility and visibility.
Real-time insights and decision support, AI-powered internal engagement, and reliable, enriched data across the platform.
PLN needed faster access to insights and services for internal users, built on reliable data and AI use cases that support trend and risk analysis.
- Bringing AI-powered intelligence to PLN with 10 descriptive and 3 predictive use cases, accessible through an interactive internal chatbot.
- Enabling instant access to insights and services via a seamless, AI-assisted conversation workflow.
- Ensuring high-quality, reliable data through standardization, validation, and enrichment.
- Providing a user-friendly, multilingual, and mobile-ready platform, improving accessibility and engagement.
- Turning complex data into actionable insights that drive smarter, data-informed decisions.
Real-time insights and decision support, AI-powered internal engagement, and reliable, enriched data across the platform.